Warranty and Return

WARRANTIES

1. Product Excellence Guarantee

Every product you buy from us must be free of defects or you may return it immediately for credit or replacement.

  • All North Mark Jewelry items are covered by a 3-month manufacturer's warranty, which covers defective parts experienced under normal wear and the labor required to repair them. We cannot warranty any stones that we did not furnish.
  • Our warranty is valid only at North Mark Jewelry. Improper repair or warranty service performed by someone other than North Mark Jewelry will void this warranty.
  • All jewelry at North Mark Jewelry is genuine, authentic and of consistent high quality and value.
  • North Mark Jewelry disclaims any liability for consequential or accidental damages for breach of written or implied warranty of this item, including merchantability or fitness for a particular purpose. This warranty gives you specific legal rights, and you also have other rights, which vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation will not apply to you.
  • Our warranty is valid only in the USA.

2. Ring Sizing

  • North Mark Jewelry will gladly re-size a ring purchased from us for up to 1 month for a nominal fee.
  • You will be responsible for shipping charges when sending an item to us for re-sizing.
  • Re-sizing will take approximately 2-7 business days.
  • Eternity Rings cannot be re-sized. Eternity rings incorrectly ordered with the wrong size do not fall under warranty. If you decide to return an eternity ring that does not fit, a 30% restocking fee will be applied.

3. Stone Replacement

We will replace a missing diamond or gemstone on certain jewelry for up to 3 months after purchase, FREE of charge. This warranty excludes any jewelry merchandise that has lost a single diamond or gemstone with a total weight of 0.12 carats or larger.

4. Jewelry Not Covered Under Warranty

Please be aware that our 3-month warranty only covers manufacturer's defects. It does not cover the following:

  • General wear and tear such as scratches, dents, nicks or missing stones.
  • Although our jewelry is resistant to moisture, water damage is not covered.
  • Fading/chipping of the material on the product (which depends almost entirely on how you handle the product).
  • Lost or stolen parts.
  • Damage due to personal misuse or negligence.
  • Damage, accidental or otherwise, to the item while in the possession of the consumer not caused by a defect in material or workmanship.

5. How to Send Your Item for Warranty Repair

Follow the instructions given below carefully to send your item to be repaired:

  1. Notification: You must email info@northmarkjewelry.com and notify us that you will be shipping your merchandise. You must include your name, company name, order number, item number with the word "Warranty" in the subject of the email. Please provide a detailed explanation of what is wrong with the jewelry you are sending back.
  2. Packaging: Make no reference to the word "jewelry" or the contents that you are sending on the outside of the box.
  3. Include Documentation: You must include a copy of the original invoice along with the item you wish to have repaired.
  4. Shipping Address: All packages must be sent to the following address:

  5. North Mark Jewelry
    130 West Pleasant Avenue #384
    Maywood, NJ 07607

  6. Insurance: Insure your package for the value of the contents. You are liable if you fail to insure the package you are returning, exchanging or repairing in the event it becomes lost or damaged. Insurance costs involved in the prevention of loss and damage are very minimal. Insure your item for the total amount you paid when you purchased the item.
  7. Shipping Charges: You are responsible for shipping charges on returns, exchanges and repairs.
  8. Carrier: Use only shipping carriers which provide a tracking receipt and insurance for the package.

ADDITIONAL RETURN CONDITIONS

Item Condition

  • All returned items must be unworn and undamaged, in the original box, and include any original certificates where applicable.
  • Items showing signs of wear, damage, or alteration will not be refundable.

Processing Refunds

  • Payments made by credit card will be refunded to the same card within 3-5 business days after the return is received.
  • Please note that original shipping charges are non-refundable.

Special Orders

  • Custom mountings or pieces not specifically shown on our website are non-cancelable and non-refundable.

Color Disclaimer

  • While we strive to display our jewelry as accurately as possible, variations in computer monitors may cause slight differences in color and details.